Terms of service

Terms of Service

This page was last updated on 14 September 2026.

These terms apply to every order you place on salveri.com. They are written to be clear, not to hide anything. Please read them before you order.

1. Definitions

We, us, our: Lumivaro Limited, trading as Salveri.
You, your, the customer: the person placing an order through salveri.com.
Consumer: a consumer as defined in the Australian Consumer Law.
Consumer guarantees: the automatic guarantees given to consumers under the Australian Consumer Law.
Business day: Monday to Friday, excluding public holidays.

2. Who we are

Trading name: Salveri
Company name: Lumivaro Limited
Business Registration Number (Hong Kong): 80869010
Address: Flat 5, 4/F, Won Hing Building, 74-78 Stanley Street, Central, Hong Kong
Email: support@salveri.com

We are a Hong Kong company selling to customers in Australia. Our warehouse and return address are in China. We set this out plainly because you are entitled to know who you are buying from and where your order comes from.

3. Application of these terms

These terms apply to every offer on salveri.com and to every contract that results from one. Any variation is only valid if we have confirmed it in writing.

We sell to consumers in Australia. If you are ordering on behalf of a business, please tell us beforehand: the change-of-mind rights in section 8 do not apply to business purchases.

4. Our jewellery

We describe every item as accurately as we can: the metal it is made from, any plating, the stones used, dimensions, and weight where the information is available to us.

We use material descriptions precisely. Where an item is plated rather than solid, we say so. Where a stone is a cubic zirconia rather than a diamond, we say so. Where a pearl is an imitation pearl, we say so. If we cannot confirm a material claim, we do not make it.

Colours may appear slightly different on your screen from the actual item. An obvious error or typographical mistake in a price or description does not bind us.

5. Formation of the contract

A contract is formed when you complete your order and we confirm it by email. We may decline an order or attach conditions to it, for example where we suspect misuse. If we do, we will tell you why within 1 business day.

6. Prices and payment

All prices on salveri.com are shown in Australian dollars. The price shown against an item is the total price you pay at checkout: we do not add shipping charges, payment surcharges, or any other fees.

We do not use struck-through prices, permanent discount percentages, or countdown timers. Prices may change; the price shown at the time you order is the price that applies to your order.

You can pay using Visa, Mastercard, American Express, Discover, JCB, Diners Club, Maestro, UnionPay, Apple Pay, Google Pay and PayPal. Payment is processed through our payment provider's secure environment; we do not see or store your full card details.

Orders are shipped from China. Consignments with a customs value at or below AUD 1,000 enter Australia free of import duty and border taxes, so nothing further is payable on delivery. For the rare order above that value, duty and taxes may be assessed at the border and are payable by the recipient.

7. Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Among other things, those guarantees require that goods are of acceptable quality, match their description, and are fit for any purpose we have told you about.

If there is a major failure, for example, the item is significantly different from its description, or has a fault that cannot reasonably be fixed, you are entitled to choose a refund or a replacement, and to compensation for any other reasonably foreseeable loss or damage.

If there is a minor failure, we may choose to repair the item, replace it, or refund you, within a reasonable time.

Where an item is faulty, damaged, or not what you ordered, we pay the return postage. Nothing in these terms limits these rights. See our returns and refunds policy.

8. Change-of-mind returns

Separately from your consumer guarantees, we offer 30 days to change your mind, counted from the day you receive your order. This is something we offer voluntarily; it is in addition to the rights described in section 7.

You notify us within those 30 days by emailing support@salveri.com, and then have 14 days to send the item back. Items must be unworn and in their original condition and packaging.

For change-of-mind returns, you pay the return postage, and returns travel to our warehouse in China. Because of that distance the cost can be significant. Please check with your carrier before sending. The full procedure is in our returns and refunds policy.

Our returns policy is in addition to your rights under the Australian Consumer Law. Nothing in this policy limits those rights.

9. Delivery

We deliver to the address you give us at checkout. Order before 5:00 pm AEST/AEDT on a business day and we begin processing that same day. Processing takes 1 to 2 business days; delivery then takes 5 to 10 business days. In total, allow 6 to 12 business days.

Deliveries are handled by Australia Post and Aramex. These are estimates, not guarantees; customs handling and peak periods can add time. If your order has not arrived within 30 days, you may cancel it and we will refund you in full.

10. Cancelling an order

You can cancel while your order is still in our warehouse. Email support@salveri.com with your order number as soon as possible. Once an order has been dispatched it cannot be cancelled, but you can still return it under section 7 or section 8.

11. Title and risk

Risk of loss or damage passes to you when you, or someone you have nominated, takes delivery of the item. Title passes when we have received payment in full.

12. Intellectual property

The text, photographs, and design on salveri.com belong to us or are used with permission. You may not copy or reproduce them for commercial purposes without our written consent.

13. Liability

Nothing in these terms excludes, restricts, or modifies any right or remedy you have under the Australian Consumer Law, including the consumer guarantees.

To the extent permitted by law, and other than in respect of the consumer guarantees, our liability for any claim relating to an item is limited to the price you paid for it.

14. Complaints

If something has gone wrong, email support@salveri.com first. We respond within 1 business day and will work with you to resolve it. If you are not satisfied, you may contact the Australian Competition and Consumer Commission or your state or territory consumer protection agency.

15. Governing law

These terms are governed by the laws of the Hong Kong Special Administrative Region.

This choice of law does not deprive you of the protection of the Australian Consumer Law or of any other mandatory consumer protection that applies where you live. If you are a consumer in Australia, you may bring proceedings in an Australian court.

16. Changes to these terms

We may update these terms. The version published on salveri.com at the time you order is the version that applies to your order. The date at the top of this page shows when it was last changed.

Business information

This online store is operated by:

Trading name: Salveri
Company name: Lumivaro Limited
Business Registration Number (Hong Kong): 80869010
Address: Flat 5, 4/F, Won Hing Building, 74-78 Stanley Street, Central, Hong Kong

Customer service and contact

Email: support@salveri.com
Contact form: Here

Customer service hours

Monday to Friday: 9:00 am to 5:00 pm AEST/AEDT
Saturday and Sunday: 11:00 am to 4:00 pm AEST/AEDT

We aim to answer every enquiry within 1 business day.