Shipping policy

Shipping Policy

This page was last updated on 14 September 2026.

Shipping is free on every order, Australia-wide, with no minimum spend. This page sets out exactly how long your order takes and where it comes from.

1. Shipping times and costs

Shipping to Australia

Order cut-off time: 5:00 pm AEST/AEDT, Monday to Friday
Processing time: 1 to 2 business days (Monday to Friday)
Delivery time: 5 to 10 business days (Monday to Friday)
Shipping cost: Free
Delivery partners: Australia Post and Aramex
Ships from: China

2. Where your order ships from

Our jewellery is dispatched from our warehouse in China. The company behind Salveri is registered in Hong Kong; the warehouse and the return address are in mainland China. Those are two different places, and we mention it so the addresses on this site do not look inconsistent.

Because your order travels internationally, delivery takes longer than a domestic Australian parcel. We would rather tell you that plainly than promise you something we cannot do.

3. Duties and taxes

Consignments with a customs value at or below AUD 1,000 enter Australia free of import duty and border taxes. Almost every order we send falls below that threshold, so the price you see at checkout is the full amount you pay. There is nothing to pay on delivery.

If you place an unusually large order valued above AUD 1,000, duty and taxes may be assessed at the border and are payable by the recipient. If that applies to your order, contact us at support@salveri.com before you buy and we will tell you what to expect.

4. Tracking your order

You receive a confirmation email when you order, and a second email with a tracking code once your parcel is dispatched. Follow it on our Track and Trace page. Tracking can take a day or two to start updating after dispatch. That is normal and does not mean anything has gone wrong.

Delivery within Australia is handled by Australia Post and Aramex.

5. Delivery addresses

We deliver to residential and business addresses, PO boxes, and Parcel Lockers throughout Australia, including all states and territories.

Please check your address carefully at checkout. If you spot a mistake, email support@salveri.com immediately. We can usually correct it while the order is still in the warehouse.

6. If your order has not arrived

If your tracking has not updated for more than seven business days, or your order has not arrived within 6 to 12 business days of dispatch, email support@salveri.com with your order number. We will investigate with the carrier.

If an order has not arrived within 30 days, you may cancel it and we will refund you in full.

7. Split shipments

If you order several items they may arrive separately, at no extra cost to you. Your dispatch email will say if that is the case.

Business information

This online store is operated by:

Trading name: Salveri
Company name: Lumivaro Limited
Business Registration Number (Hong Kong): 80869010
Address: Flat 5, 4/F, Won Hing Building, 74-78 Stanley Street, Central, Hong Kong

Customer service and contact

Email: support@salveri.com
Contact form: Here

Customer service hours

Monday to Friday: 9:00 am to 5:00 pm AEST/AEDT
Saturday and Sunday: 11:00 am to 4:00 pm AEST/AEDT

We aim to answer every enquiry within 1 business day.