Returns

This page was last updated on 14 September 2026.

Two separate things, and it is worth knowing the difference: the rights you have by law, and the 30 days change-of-mind window we add on top. The short version is below; the full policy is in our returns and refunds policy.

Our returns policy is in addition to your rights under the Australian Consumer Law. Nothing in this policy limits those rights.

If something is wrong with your item

Faulty, damaged in transit, or not what you ordered. That is covered by the consumer guarantees under the Australian Consumer Law, and we pay the return postage.

Email support@salveri.com with your order number and a photograph. If the fault is major you choose between a refund and a replacement. If it is minor we may repair, replace, or refund within a reasonable time.

There is no 30 days limit on this. It applies for as long as is reasonable for the item.

If you have simply changed your mind

You have 30 days from the day your order arrives to tell us, then 14 days to post it back.

The item must be unworn and in its original condition and packaging. You pay the return postage, and returns travel to our warehouse in China, which means international postage, so please check the cost with your carrier first.

Pierced earrings cannot be returned for change of mind once the sealed packaging is opened. Hygiene, not policy preference.

How to start a return

1. Email support@salveri.com with your order number and which item you are returning.
2. We reply within 1 business day with the return address and instructions.
3. Post it within 14 days, using a tracked service. Keep the tracking number.

Please wait for our reply before sending anything. Unannounced parcels are easily lost.

Your refund

Once we have received and checked the item, we refund within 14 days to your original payment method, and email you to confirm. Your bank then takes a few business days to show it.

Exchanges

We do not run exchanges. The item would have to travel to China and back first. Return it and order the piece you want instead; that reaches you sooner.

Business information

This online store is operated by:

Trading name: Salveri
Company name: Lumivaro Limited
Business Registration Number (Hong Kong): 80869010
Address: Flat 5, 4/F, Won Hing Building, 74-78 Stanley Street, Central, Hong Kong

Customer service and contact

Email: support@salveri.com
Contact form: Here

Customer service hours

Monday to Friday: 9:00 am to 5:00 pm AEST/AEDT
Saturday and Sunday: 11:00 am to 4:00 pm AEST/AEDT

We aim to answer every enquiry within 1 business day.