Frequently asked questions
Frequently Asked Questions
This page was last updated on 14 September 2026.
The questions we are asked most often. If yours is not here, email support@salveri.com and we will answer within 1 business day.
How long will my order take?
1 to 2 business days to process, then 5 to 10 business days to deliver. That is 6 to 12 business days in total, or roughly one to two and a half weeks. Order before 5:00 pm AEST/AEDT on a business day and processing starts the same day.
How much is shipping?
Free, on every order, anywhere in Australia, with no minimum spend.
Where does my order ship from?
From our warehouse in China. The company behind Salveri is registered in Hong Kong. Delivery within Australia is handled by Australia Post and Aramex. That is why delivery takes longer than a domestic parcel, and why we state the timing on every page.
Will I have to pay duty or GST on delivery?
No. Orders valued at or below AUD 1,000 enter Australia free of import duty and border taxes, and effectively every order we send is below that threshold. The price you see at checkout is the full amount you pay.
Can I track my order?
Yes. Follow it on our Track and Trace page. You receive a tracking code by email when your parcel is dispatched; it can take a day or two to start updating, which is normal. If it has not moved in seven business days, email support@salveri.com.
What is your returns policy?
If an item is faulty, damaged, or not what you ordered, your consumer guarantees under the Australian Consumer Law apply and we pay the return postage.
If you have simply changed your mind, you have 30 days to tell us and 14 days to post it back, unworn and in its original packaging. For change-of-mind returns you pay the postage, and returns go to China. Full detail: returns and refunds.
Can I exchange an item for a different size?
Not directly. The item would have to travel to China and back first. Return it and place a new order; that reaches you much sooner. Check the size guide first, or email us and we will help you pick.
Is your jewellery real gold or silver?
Read the product page. It says exactly what each piece is. Where something is plated, we write "gold-plated" and name the base metal. Where we cannot confirm a plating specification, we write "gold-tone" instead. We only write "sterling silver" where it is solid 925 silver, and we never call a cubic zirconia a diamond. Full explanation on our jewellery care and materials page.
Will it irritate sensitive skin?
Nickel is the usual culprit. Where our supplier confirms a piece is nickel-free, the product page says so; where they have not, the page stays silent and you should assume nickel may be present. We never describe anything as "hypoallergenic". The word guarantees nothing.
Can I wear it in the water?
Our pieces are made from stainless steel, which resists tarnishing and is fine for everyday wear, including a splash of rain or washing your hands. To keep the finish bright for longest, take it off before swimming, showering and applying perfume, and dry it with a soft cloth after a day at the beach. See jewellery care.
How do I find my ring size?
Measure a ring you already wear, or wrap a strip of paper around your finger and measure it flat. Both methods, with a full AU-to-US conversion table, are on the size guide.
What payment methods do you accept?
Visa, Mastercard, American Express, Discover, JCB, Diners Club, Maestro, UnionPay, Apple Pay, Google Pay and PayPal. No surcharges on any of them. See Payment methods.
Can I change or cancel my order?
Email support@salveri.com with your order number as soon as possible. While it is still in the warehouse we can usually change the address or cancel it outright.
Do you have a physical store?
No. We sell online only. That is part of why the prices are what they are.
Business information
This online store is operated by:
Trading name: Salveri
Company name: Lumivaro Limited
Business Registration Number (Hong Kong): 80869010
Address: Flat 5, 4/F, Won Hing Building, 74-78 Stanley Street, Central, Hong Kong
Customer service and contact
Email: support@salveri.com
Contact form: Here
Customer service hours
Monday to Friday: 9:00 am to 5:00 pm AEST/AEDT
Saturday and Sunday: 11:00 am to 4:00 pm AEST/AEDT
We aim to answer every enquiry within 1 business day.