Contact

This page was last updated on 14 September 2026.

Questions about an order, a return, or whether a necklace will sit the way you want it to. We are happy to help. Email is the fastest route.

Email us

Write to support@salveri.com and we will answer within 1 business day.

If your message is about an order, please include your order number: you will find it in your confirmation email. It saves us asking.

Before you write

A few things are answered faster on the page than by email:

Frequently asked questions: delivery, returns, materials, and care.
Shipping policy: how long delivery takes and where your order ships from.
Returns and refunds: your rights and our 30 days change-of-mind window.
Size guide: ring sizes, chain lengths, and how to measure.

Wholesale and press

For wholesale enquiries or press requests, email support@salveri.com with "Wholesale" or "Press" in the subject line and it will reach the right person.

Business information

This online store is operated by:

Trading name: Salveri
Company name: Lumivaro Limited
Business Registration Number (Hong Kong): 80869010
Address: Flat 5, 4/F, Won Hing Building, 74-78 Stanley Street, Central, Hong Kong

Customer service and contact

Email: support@salveri.com
Contact form: use the form on this page

Customer service hours

Monday to Friday: 9:00 am to 5:00 pm AEST/AEDT
Saturday and Sunday: 11:00 am to 4:00 pm AEST/AEDT

We aim to answer every enquiry within 1 business day.