Ordering and delivery

Ordering and Delivery

This page was last updated on 14 September 2026.

How ordering works, what happens next, and exactly how long it takes. Shipping is free on every order, Australia-wide, with no minimum spend.

Placing an order

Choose your item, select the size, colour, or length where the product offers a choice, and add it to your cart. At checkout you enter your delivery address and pay. You will have a confirmation email within a few minutes. If it has not arrived, check your spam folder before emailing us.

Delivery times and costs

Shipping to Australia

Order cut-off time: 5:00 pm AEST/AEDT, Monday to Friday
Processing time: 1 to 2 business days (Monday to Friday)
Delivery time: 5 to 10 business days (Monday to Friday)
Shipping cost: Free
Delivery partners: Australia Post and Aramex
Ships from: China

What the timings mean

Order before 5:00 pm AEST/AEDT on a business day and we start processing the same day. Order after that, or on a weekend, and processing starts the next business day.

Processing (1 to 2 business days) is picking, checking, and packing your item.

Delivery (5 to 10 business days) is the parcel travelling from our warehouse to your door, including customs handling.

In total, allow 6 to 12 business days: roughly one to two and a half weeks. These are estimates. Customs and peak periods such as Christmas can add a few days.

Tracking

Follow your order on our Track and Trace page. You receive a tracking code by email as soon as your parcel is dispatched. Tracking often takes a day or two to start updating. That is normal.

If tracking has not moved for more than seven business days, email support@salveri.com with your order number and we will chase it.

Duty and taxes

Nothing to pay on delivery. Consignments valued at or below AUD 1,000 enter Australia free of import duty and border taxes, and effectively every order we send is below that. The price at checkout is the full amount.

For an unusually large order above AUD 1,000, duty and taxes may apply at the border. Email support@salveri.com first and we will tell you what to expect.

Where we deliver

Everywhere in Australia: all states and territories, including residential and business addresses, PO boxes, and Parcel Lockers.

Changing or cancelling an order

Email support@salveri.com as soon as you can. While the order is still in the warehouse we can usually change the address or cancel it. Once dispatched it cannot be recalled, but you can return it. See Returns.

Business information

This online store is operated by:

Trading name: Salveri
Company name: Lumivaro Limited
Business Registration Number (Hong Kong): 80869010
Address: Flat 5, 4/F, Won Hing Building, 74-78 Stanley Street, Central, Hong Kong

Customer service and contact

Email: support@salveri.com
Contact form: Here

Customer service hours

Monday to Friday: 9:00 am to 5:00 pm AEST/AEDT
Saturday and Sunday: 11:00 am to 4:00 pm AEST/AEDT

We aim to answer every enquiry within 1 business day.