Privacy policy

Privacy Policy

This page was last updated on 14 September 2026.

This policy explains what personal information Salveri collects, why we collect it, who we share it with, and how you can access or correct it. We handle personal information in accordance with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

1. What we collect

Information you give us: your name, email address, delivery address, phone number if you provide one, and the contents of any message you send us.

Payment information: handled by our payment provider. We receive confirmation that a payment succeeded and the last four digits of the card. We never see or store your full card number.

Information collected automatically: your IP address, browser and device type, the pages you visit, and how you arrived at our site. This is collected through cookies and similar technologies. See our cookie policy.

2. Why we collect it

We use your personal information to process and deliver your order, to communicate with you about it, to handle returns and refunds, to answer your enquiries, to meet our legal and record-keeping obligations, to detect and prevent fraud, and to improve the site.

We send marketing emails only if you have asked to receive them. Every one contains an unsubscribe link, and we action unsubscribes promptly, as required by the Spam Act 2003 (Cth).

3. Who we share it with

We share personal information only where it is needed to run the store:

Our ecommerce platform: hosts the site and stores order data.
Our payment provider: processes payments and fraud checks.
Our warehouse and fulfilment partner: receives your name and delivery address so your order can be picked and posted.
Delivery carriers: Australia Post and Aramex and the international carrier handling the first leg.
Analytics and advertising providers: only where you have consented through the cookie banner.

We do not sell your personal information, and we do not share it with anyone for their own marketing purposes.

4. Overseas disclosure

We are based outside Australia, so your personal information is disclosed to and stored in other countries. Under Australian Privacy Principle 8 we tell you which:

Hong Kong: our company is registered and administered there.
China: our warehouse and fulfilment partner process your name and delivery address there.
United States and European Union: our ecommerce platform, payment provider, and analytics providers operate servers in these regions.

We take reasonable steps to ensure these recipients handle your information consistently with the Australian Privacy Principles, but privacy laws in those countries may differ from Australian law.

5. How long we keep it

We keep order records for as long as we need them to meet our legal and accounting obligations. Enquiry correspondence is kept for as long as it is useful to resolve your matter, then deleted. Marketing consent records are kept while you remain subscribed and for a period afterwards so we can show consent existed.

6. Security

The site runs over an encrypted connection. Access to order and customer data is limited to the people who need it. No system is perfectly secure, but if a data breach were likely to cause you serious harm we would notify you and the Office of the Australian Information Commissioner, as the Notifiable Data Breaches scheme requires.

7. Accessing and correcting your information

You may ask us what personal information we hold about you, ask us to correct it if it is wrong, ask us to delete it where we are not required to keep it, and withdraw consent to marketing at any time.

Email support@salveri.com. We respond within 1 business day and complete most requests within 30 days. We may need to verify your identity first.

8. Complaints

If you believe we have mishandled your personal information, email support@salveri.com and we will investigate. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Children

Our store is not directed at children, and we do not knowingly collect personal information from anyone under 16. If you believe we have, email support@salveri.com and we will delete it.

10. Changes to this policy

If we change this policy we update the date at the top of this page. Material changes will be notified on the site.

Business information

This online store is operated by:

Trading name: Salveri
Company name: Lumivaro Limited
Business Registration Number (Hong Kong): 80869010
Address: Flat 5, 4/F, Won Hing Building, 74-78 Stanley Street, Central, Hong Kong

Customer service and contact

Email: support@salveri.com
Contact form: Here

Customer service hours

Monday to Friday: 9:00 am to 5:00 pm AEST/AEDT
Saturday and Sunday: 11:00 am to 4:00 pm AEST/AEDT

We aim to answer every enquiry within 1 business day.